Corporate Overview and Scrutiny Committee - Tuesday 10 September 2024, 10:00am - Staffordshire County Webcasting
Corporate Overview and Scrutiny Committee
Tuesday, 10th September 2024 at 10:00am
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Start of webcast
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1 Apologies
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2 Declarations of Interest
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3 Minutes of the meeting held on 30 July 2024
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4 Customer Services Strategy
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5 Corporate Complaints Annual Report - 2023/24
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6 Customer Feedback and Complaints Service: Childrens Social Care Annual Report 2023/24
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7 Customer Feedback and Complaints Service Adult Social Care Annual Report 2023/24
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8 Overview and Scrutiny Work Programmes Quarterly Update
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9 Work Programme
- Minutes of Previous Meeting, opens in new tab
- Draft mins for publication, opens in new tab
- Customer Services Strategy, opens in new tab
- Appendix 1 - Customer Services Strategy Draft PowerPoint slides, opens in new tab
- Appendix 2 - Customer Services Strategy Draft, opens in new tab
- Corporate Complaints Annual Report - 2023/24, opens in new tab
- Appendix 1 - Corporate Complaints Annual Report - 2023/24, opens in new tab
- Customer Feedback and Complaints Service: Childrens Social Care Annual Report 2023/24, opens in new tab
- Appendix 1 - Complaints Annual Report: Children and Families Directorate, opens in new tab
- Customer Feedback and Complaints Service Adult Social Care Annual Report 2023/24, opens in new tab
- Appendix 1 - Customer Feedback and Complaints Service Adult Social Care Annual Report 2023/24, opens in new tab
- 01- OS Quarterly Update 10 September 2024, opens in new tab
- Appendix 1 - Work programmes, opens in new tab
- Appendix 2 - Combined WP extract Sept-Dec 2024, opens in new tab
- Appendix 3 - 10 September 2024, opens in new tab
- Current Corporate Work Programme 2024-25, opens in new tab